I'm helping her to put her request for a meeting in writing. I know that there are laws or guidelines for how long the school has to schedule a meeting when the parents request one, and I would like to cite that in the letter. But I can't find the information that explains what the legal time frame is for them to respond. Can you help?
You should also have a copy of a parents' rights brochure, which you can get (in several languages) in Kentucky by calling the special education office of the child's school. Incidentally, if this child is on an IEP, the school was required to provide this booklet at the IEP meeting.
If the school is not responsive to your letter, you can contact the Local District Services Branch Manager at the state level by emailing her directly from the Kentucky Department of Education website. If this approach does not resolve the problem, which I think it should, then you may want to consider contacting a special education advocate or an attorney to help you.